1. Purpose and Scope of Personal Information Collection
1.1 The collection of personal information is carried out based on customers’ voluntary disclosure when registering for services on the website of Vietwood Ltd., and at different times, the collected information may include, but not limited to:
- Personal information such as full name, gender, age, and ID number.
- Contact information such as address, mobile phone number, email/fax.
- Other information serving customer loyalty programs (if applicable).
1.2 The purposes of collecting customer information include:
(i) Providing services and products according to customer needs. (ii) Confirming contact details when customers register to use the service and establishing transactions on the website of Vietwood Ltd. (iii) Managing the Vietwood Ltd. website, sending updates about the website, promotional programs, and customer rewards. (iv) Ensuring customer rights when detecting fraudulent actions, account tampering, or customer deception. (v) Contacting, supporting, and resolving specific cases with customers.
1.3 To avoid doubt, during the payment transaction process on the Vietwood Ltd. website, only detailed information about the completed and paid orders of customers will be retained, and information about customers’ bank accounts will not be stored.
2. Use of Information
2.1 Vietwood Ltd. will only use customers’ personal information for the purposes specified in Section 1 or other purposes (if any) with the consent of the customers.
2.2 Vietwood Ltd. will not use customers’ personal information to send advertisements, service introductions, or other commercial information without the customers’ approval.
2.3 Customers understand and agree that Vietwood Ltd. has an obligation to provide customer information upon request/decision of competent state authorities and/or in accordance with the provisions of the law. In such cases, Vietwood Ltd. shall be exempt from all responsibilities related to the confidentiality of information.
3. Information Storage Period
Basic personal data of customers registered for services at Vietwood Ltd. will be stored until there is a request for cancellation.
4. Company Information
VIET WOOD FURNITURE MANUFACTURING COMPANY LIMITED
Tax ID: 0108654713
Address: NO. 58, N2 STREET, 1, 3 PHU HUU WARD, THU DUC CITY, HO CHI MINH CITY, VIETNAM
Phone: 0988.605.786
Email: info@vietwoodltd.com
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Vietwood Ltd. Commitment
6.1 All personal information collected from the Vietwood Ltd. website will be kept safe; only customers can access their personal accounts using the login name and password they chose.
6.2 Vietwood Ltd. commits to maintain the confidentiality of information, not share, disclose, or transfer customers’ personal information, and online transaction information on the Vietwood Ltd. website to any third party without the customers’ consent, except when required by authorized state agencies, or as prescribed by law, or when providing information is necessary for Vietwood Ltd. to provide services/utilities to customers.
6.3 Vietwood Ltd., with its best efforts, will apply technology solutions to prevent unauthorized access, use, alteration, or destruction of information. However, Vietwood Ltd. cannot guarantee that it will prevent all violations or unlawful use of personal information beyond its control. Vietwood Ltd. will not be liable in any form for any complaints, disputes, or damages arising from or related to unauthorized access, intrusion, or unauthorized use of such information.
6.4 In case the server storing information is hacked, resulting in the loss of personal data that affects customers, Vietwood Ltd. will immediately notify customers and report the incident to the competent authorities for investigation and resolution.
6.5 For online transactions made through the Vietwood Ltd. website, Vietwood Ltd. does not store customers’ payment card information. The account and payment card information of customers will be protected by Vietwood Ltd.’s payment gateway partners according to international standards.
6.6 Customers are responsible for keeping their login name, password, and email confidential. Vietwood Ltd. will not be liable in any form for any damages or losses (if any) caused by customers’ failure to comply with this security regulation.
6.7 Customers are strictly prohibited from using tools or programs to unlawfully interfere with the system or modify Vietwood Ltd.’s data. In the event Vietwood Ltd. discovers that customers deliberately impersonate, cheat, or disseminate unauthorized personal information, Vietwood Ltd. has the right to transfer customers’ personal information to competent authorities for processing in accordance with the provisions of the law.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
10. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.